Privacy Policy

01 Information We Collect

1.1 Personal Information You Provide

We may collect Personal Information when you contact us, make a booking, or check in to our Guesthouse, including:

• Full name
• Identity or passport number
• Email address
• Contact number
• Residential or billing address
• Booking details, such as arrival and departure dates and room preferences
• Payment details, handled securely via third-party providers
• Any additional information required to fulfil your stay or enquiry

1.2 Automatically Collected Information

When accessing our website, we may collect:

• IP address
• Browser type and device details
• Pages visited and browsing behaviour
• Cookies and analytics data

This helps us maintain website performance and improve user experience.

02 How We Use Your Personal Information

We use the information collected to:

• Respond to enquiries and process accommodation bookings
• Manage guest check-ins, check-outs and hospitality services
• Prepare invoices and manage customer accounts
• Communicate regarding booking confirmations, reminders or support
• Improve website functionality and guest service delivery
• Send marketing communication only if you have opted in
• Comply with legal or regulatory obligations, including tourism and tax regulations

03 Cookies

Our website uses cookies to:

• Enhance browsing functionality, such as managing booking sessions
• Monitor website usage
• Provide a smoother and more personalised user experience

You may disable cookies through your browser settings, but some website features may not function correctly.

04 Sharing of Personal Information

We do not sell or distribute your Personal Information. We may share information only when necessary with:

• Internal staff involved in hospitality, cleaning and administration
• Trusted third-party service providers, including booking engines, hosting providers, IT services and payment gateways
• Regulatory or legal authorities when required by South African law

Where applicable, we take reasonable steps to ensure that third-party service providers handle Personal Information appropriately and in accordance with applicable data protection laws.

05 Data Security & Retention

We take reasonable technical and organisational steps to safeguard your Personal Information from:

• Unauthorised access
• Loss, misuse or alteration

We retain information only for as long as required for operational, legal or contractual purposes.

06 Your Rights Under POPIA

You may request to:

• Access the Personal Information we hold
• Correct or update inaccurate details
• Request deletion of data where applicable
• Opt out of marketing at any time
• Object to the processing of your information

To exercise your rights, please contact us directly.